We are looking for a Director of People Operations to invest in and drive strategy around operations, employee engagement, recruiting, and team development. This is an incredible opportunity to develop into a genuine people leader across a growing creative agency.

A successful candidate in this role is someone who is creative, strategic, hands-on, and has a genuine interest in developing our people and processes in order to create a highly engaged culture of do-ers and thinkers. You have a curious interest in organizational design, operations, and progressive people strategies, and have the experience to implement effective processes, tools, and behaviors to build a unique people-centric and value-based experience for everyone.


Agency Operations

  • Continue to evolve agency work processes as the company grows. Work with departments to adjust or create new workflows and implement them company-wide.
  • Manage time tracking policy and process. Work with Director of Finance and Accounting and senior teams to increase profitability, track resources, and create accurate project estimates.
  • Oversee IT needs and create new operational processes as needs arise.
  • Directly manage Operations Coordinator, including but not limited to overseeing workflow and assigning projects.

Training and Development

  • Continue to evolve internal training and development programs to grow our team’s capabilities and drive employee retention.
  • Oversee the performance management process and provide guidance to leaders on their employee reviews and evaluations.
  • Track and monitor all employees’ growth plans. Update with milestones and changes.

Culture and Employee Engagement

  • Act as the first point of contact for people-related concerns for all employees.
  • Monitor and gather feedback on employee satisfaction on a regular basis.
  • Build employee loyalty through creative recognition and incentive strategies.

Talent Acquisition

  • Develop and drive strategy to hire top talent into our company that promotes diversity and equality.
  • Work with Director of Finance and Accounting to identify hiring needs. Gather input from managers and develop job descriptions.
  • Conduct phone screenings, schedule interviews, and lead post-interview recaps with interviewing teams. Manage the offer process for candidates.
  • Actively emerge yourself in the agency community and at local universities to act as an ambassador for Raindrop for us to attract the right talent.

Skills and Qualifications

  • 5+ years of experience in operations or a similar role at a creative agency.
  • 2+ years of direct people management.
  • Experience in scaling a growing organization.
  • Experience with Asana, Dropbox, TimeCamp a plus.
  • Empathetic and open-minded with a high level of emotional intelligence. Ability to build relationships, coach, and work with diverse personalities.
  • Ability to work independently, both on longer-term strategic initiatives and on day-to-day operations.

Salary & Perks

  • $70,000-$80,000 DOE
  • Medical, dental, vision, and life insurance benefits
  • 401(k) plan
  • 10 paid days off to start, plus holidays

To apply, please email your cover letter and resume to: hr@raindropmarketing.com.